Gmail stopped working in Outlook 2016 - can-t get account setup again 1 Recommended Answer 66. Office 365 for MAC, including Outlook, but I prefer the Windows version of the Outlook application. So today, I opened Outlook for MAC and when it requested my Gmail password, I entered it and it was accepted immediately - the account and all. Unexpected Data was Encountered Error – 17997 this is the error message that is encountered while Outlook 2011 starts connecting with Exchange Server. At this time the Exchange Server becomes unable to connect Outlook and users cannot send even a single email after this error prompt. Im running 2016 on probably 25 Mac's and haven't seen this issue yet, but I have had weird issues with Outlook in general that aren't worth the time messing with and just adding the account back again will fix saving all of our times.
Office 2016 for Mac, like most Microsoft products, has a support lifecycle during which we provide new features, bug fixes, security fixes, and so on. This lifecycle typically lasts for 5 years from the date of the product's initial release. This issue occurs in Outlook 2016 for Mac version 15.9 and later versions when Outlook performs an Autodiscover operation and tries to connect to a service endpoint whose expected name is not present on the server's Secure Sockets Layer (SSL) certificate.
Are you looking for a solution to fix Outlook 2016 for Mac keeps asking for password error? Then no look further! This article will explain a very effective method to resolve this issue. Keep reading this post till the end.
Most of the times, when Mac Outlook 2011 users enter the credentials while making a connection with Office 365. Grim fandango remastered crack. It will stop the authentication process and keeps asking for the password again and again. This problem occurs in Mac Outlook because of corruption in the Keychain Access program. Basically, it is a default application in Mac and used to save the information of email account login. So, whenever the problem arises in Keychain Access, Outlook 2016 for Mac Keeps asking for password office 365. Therefore, in this write-up, we are going to provide a relevant solution that will repair this issue easily.
Outlook 2016 For Mac Keeps Asking For Password – Real User Scenario
Outlook 2016 Mac Error 17997
'Help! I am working in a reputed firm where we are using Mac system. Recently, some of our organization system attacked by the virus. The issue was easily resolved by formatting the Mac system. But, after the fix, when the employees connected to Exchange using Outlook 2016 Mac, it will repeatedly ask for the password. Also, I checked the profile configuration, they are all fine. Thus, I really do not understand, is this problem occurs due to a bug. If any of my technical friends know the exact reason and solution for this error, then please tell me. Any help would be appreciated!'
Now, let us know about the correct reason behind this glitch.
Why Does Mac Outlook 2016 Keep Asking For Password: Know the Reason
As all, we know that the Mac operating system is the best machine in terms of security and reliability among the globe. Adding to it, it provides an inbuilt password management program known as Keychain Access. Its function is to save all the password of Mac-based program like Mac Outlook password on the machine. However, due to unexpected reasons, Keychain Access can be easily damaged or corrupted and it will disturb the entire normal workflow. Similarly, in Mac Outlook, lots of duplicate tokens will appear in Keychain due to corruption. Unfortunately, it will lead to a complex situation, and confused with the authentic credentials. As a result, Keychain Access forgets the password for the multiple accounts and keeps asking for it. That is why Outlook 2016 / 2011 for Mac prompt for authentication while connecting with Office 365 profile.
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Steps to Fix Outlook 2011 For Mac Keeps Asking Password of Office 365 Account
Escapists 2 big top breakout. If the Keychain Access program is corrupted, then whenever the Outlook user is trying to connect with O365 on Mac platform, the password problem arises. As a result, Outlook 2016 for Mac keeps asking for password of Office 365 account. To troubleshoot this problem, users can follow the below instructions:
- First of all, if Outlook is open then close it.
- To initiate the process, start the Keychain Access with the help of following steps:
- Go to Finder application in macOS. Now, Using the Go menu, choose the Utility option.
- Then, double-click on Keychain Access. You have to write the ‘Keychain Access' in the Spotlight Search bar.
- After that, to open the Keychain Access, double-click on it.
- In Keychain Access, the next step is to type Exchange and enter in the search field.
- Under the search results, select the data items to preview Account and then click on Delete. You have to repeat this step until all the old items related to Exchange deleted.
- After that, you have to type adal in the search bar.
- Now, choose all items that come under the type of MicrosoftOffice15_2_Data: ADAL:. Then, press the Delete button.
- Once the above-steps executed successfully, then type office in the search field.
- Choose the items that are named as Microsoft Office Identities Cache 2 & Microsoft Office Identities Settings 2. Afterward, hit the Delete button.
- Once all the above-steps performed accurately, then exit from Keychain Access.
In Summation
It is evident from the above that Keychain Access is an important part of the Mac operating system. It keeps all the password in macOS. However, due to the creation of multiple tokens of the same kind in Keychain, Microsoft Outlook 2016 for Mac keep asking for password. Therefore, in this post, we have provided a method that fixes this glitch without any hassle. One can only need to follow the entire above-mentioned method sequentially.
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Inevitably, Microsoft Outlook has now become a platform, which is used by several industries. Its ability to work offline makes it famous and more demanding. However, it does not mean that this is free from all errors. This is clearly indicated by users who are looking for the solution of Outlook 2011 Mac error code 17997 (Unexpected Data Was Encountered Error). This is the reason that we have come up with this blog. In the upcoming part of the blog, we will discuss about this error completely along with the manual approaches to resolve it.
How this Error Occur?
'Unexpected Data was Encountered Error -17997' This kind of message a user may face while encountering the error 17997. This error can arise at the time of connection of Outlook 2011 to MS Exchange. In this error user can connect to Exchange Server and receive mail, but when sending, the messages stuck in the Outbox with error- 17997.
Strategy to Rectify Outlook Mac Error Code 17997
For fixing this error, users can follow these methods as mentioned in the below part:
Method 1
Implement these instructions as mentioned below:
- Change or modify the server name to URL to access OWA through your Browser.
- In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.
Outlook 2016 Mac Error Code 17997
Method 2
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.
You may even reset Client Access virtual directory via shell, but the cmdlets will be different depending upon the virtual directory that needs to be reset.
Conclusion
The above blog we discussed about the Outlook Mac 2011 error code 17997, and provides two methods to solve unexpected data was encountered error – 17997.
